Artificial Intelligence (AI) tools are changing the way we work at Access Social Care, whether that’s improving the quality of our written communications, speed up our tasks or helping us give people the right advice to help them understand their social care rights.

However, we remain responsible for the quality and accuracy of the content we produce. The use of any AI tool should therefore be seen as a supportive mechanism to create value and enable productivity, with the recognition that outputs from generative AI are susceptible to bias, mistakes and misinformation.

Bringing the social care community together to shape the future of data—refining our tools, grounding them in real experiences, and building trust across the sector.