Our approach

Managing conflict and living to our values

Our purpose is to improve the lives of people with social care needs. Our approach is to do this by collaborating with all parts of the system.

We know that whilst we positively and constructively challenge public bodies through our casework, we can still work effectively with leaders from public bodies to drive improvements to policy and practice.
Occasionally in the course of our work with our members and other stakeholders who are social care providers, and with public bodies, we come across pockets of poor practice, unlawful behaviours, safeguarding or human rights concerns. When this occurs, we live to our values – we fearlessly do what is right not what is easy, challenging injustice and driving for change. 

We are firm throughout our relationships that we only work with providers who are willing to engage with us, as human rights and specialist community care lawyers, to secure continuous improvements in the interests of the people in their services . This approach is built into our contracts and there are some social care providers that we would not work with because their leadership are not willing to work with us in this way.