Access Social Care Annual Report for 2024-2025.

Oct 24

This year has been one of significant milestones and accelerated impact. As we celebrated our fifth birthday in December 2024, we transitioned from a passionate start-up to a maturing organisation, focused on building the infrastructure needed to sustain meaningful change at scale.

The reality of social care today remains stark: the sector is grappling with a severe funding crisis, leaving too many people unlawfully denied or delayed the essential support they are legally entitled to. This persistent injustice is the very reason Access Social Care exists.

Our mission is to champion social care justice by empowering communities and enforcing legal rights. In 2024-2025, we took a clear step change in our growth to meet the rising demand for help:

We significantly expanded our team and capacity, underpinned by generous investment from our founding funder, the Oak Foundation.
Our digital service, AccessAva, supported over 4,500 conversations and helped users generate over 700 legal letters, expanding our reach through 36+ hosting partners.
Our legal team worked on 625 cases, securing vital outcomes for clients, including one who received £25,000 in compensation for delays to their care.
We achieved landmark victories in our high-profile government transparency work, successfully challenging the government’s refusal to disclose critical social care funding data at the Information Tribunal.

This year’s report is a testament to the dedication of our staff, volunteers, partners, and funders. It reflects the progress we’ve made in empowering people, enforcing their rights, and challenging the system for systemic change. As we look ahead, we remain committed to our vision: that we all get the social care we need and have a right to.

Thank you for your continued support as we partner with communities to uphold the rule of law and protect the rights of those who rely on social care.